Help our clients succeed after launch. You will be the first point of contact for support requests, triage issues alongside our engineering team, and keep production systems healthy.
What you will do
- Respond to client support requests by email, Slack, and scheduled calls
- Triage bugs, feature requests, and incidents — escalate to engineering when needed
- Maintain runbooks, FAQs, and internal knowledge base entries
- Represent client priorities inside our team, and communicate our engineering approach clearly back to clients
What we look for
- Prior experience supporting technical clients in SaaS, fintech, or healthcare
- Excellent written English and calm, professional communication
- Comfort reading logs and reproducing bugs before escalating to engineering
- Self-directed remote working habits in a North American or European timezone
Or write to hr@launchstacks.org with your CV or LinkedIn.