Careers at LaunchStacks

What you will do

• Respond to client support requests by email, Slack, and scheduled calls
• Triage bugs, feature requests, and incidents — escalate to engineering when needed
• Maintain runbooks, FAQs, and internal knowledge base entries
• Represent client priorities inside our team, and communicate our engineering approach clearly back to clients

What we look for

• Prior experience supporting technical clients in SaaS, fintech, or healthcare
• Excellent written English and calm, professional communication
• Comfort reading logs and reproducing bugs before escalating to engineering
• Self-directed remote working habits in a North American or European timezone

What you will do

• Identify and engage prospective clients in our target verticals
• Lead discovery calls, scope engagements alongside our engineering team, and prepare proposals
• Maintain long-term relationships with existing clients and spot expansion opportunities
• Represent LaunchStacks at industry events, online and occasionally in person

What we look for

• Three or more years in B2B sales, partnerships, or client services in tech or SaaS
• An established network in North America or Europe across healthcare, fintech, or commerce
• Clear written and spoken communication; comfortable presenting to founders and CFOs
• Self-directed, commercially minded, honest about what we can and cannot deliver

What you will do

• Design and build full-stack features across React / Next.js front-ends and Node or Python back-ends
• Work directly with clients on weekly demos, code review, and scoping conversations
• Ship production-quality code with observability, tests, and runbooks wired in from the start
• Pair with other senior engineers on architecture decisions, migrations, and AI integration

What we look for

• Five or more years shipping production web applications end-to-end
• Strong TypeScript / JavaScript and at least one backend language (Node, Python, or Go)
• Practical experience with a major cloud (AWS, GCP, or similar) and modern deployment patterns
• Fluent written English and reliable async-first working habits across timezones